Offering
Managing Performance | Manage individual, departmental and organizational performance based on Key performance indicators and business data using Dossiers, Dashboards and Scorecards. |
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Improving Operation Efficiencies | Define what caused the gaps between expected results and actual achievements, identify action plans that would bridge the gap and ensure that they are acted upon on time. A systematic way of defining these gaps periodically, followed with management review improves operational efficiencies. |
Customer Complaints, RCA and resolution | Ensure Customer complaints are resolved within stipulated time frames. Conduct root cause analysis on certain complaints, define corrective action and implement changes to avoid similar issues in the future. |
Business development and Sales performance management | Empower business development people with tools on their Android or Black Berry mobile phones. Provide information on upcoming renewals. Assign leads and provide them with the status of each opportunity. Get business development, underwriting and operations personnel complete an underwriting activity efficiently. Provide direction to branch managers on effort distribution between business development, branch management and people development activities. Predict business from new business more accurately. Manage Brokers and Corporate customers more efficiently. |
Policies and SOPs | Document and manage Policies and SOPs, attach documents, describe in detail. Link Roles to sub segments of SOPs to enable users access and learn on policies and SOPs that they need to be accountable. |
Risk Management | Define, categorize and manage risks based on scope, costs and impact criteria. Monitor and manage initiatives and activities that mitigate defined risks. |
Cross functional projects | Define, monitor and manage Projects which are classified for its importance based on an organizational criterion. Mitigate risks associated with cross functional projects by communicating activities and milestones easily and then reviewing progress. |
Goal Setting | Set organizational goals and deploy them through a well aligned and structured process. A differentiated goal setting and principal accountabilities definition for roles ensure that organizational goals are reviewed with rigor by senior management while departmental and individual goals are managed well by departmental heads. |
Balanced Scorecard | Use the balanced scorecard to deploy strategy across the organization through well-defined themes. Define departmental performance, unit performance or branch performance. |
Appraisals | An objective methodology of appraisals ensures improved retention and contribution from employees. |
Dashboards and Analytics | Get better and deeper insights into business performance and correlate to business goals based on information presented on a single dashboard. Get started immediately with pre-built Dashboards on Financials, Underwriting, Claims, Recovery, Salvage, Motor, Medical, Life, Marine and Non Marine, Brokers, New Business, Exceptions. Drill down from charts and pivots to transactions. |
Structured Reviews | Review performance in a structured manner and reduce time and effort spent by senior management preparing for reviews. Record decisions and action points from every meeting and track progress, completion. |
Key Benefits
Better Insight into business, customer, broker, branch and employee performance
Performance objectives clearly communicated with achievement targets spread by month across the organization
Initiatives and Action plans required to achieve Strategic objectives communicated across the organization
Performance reviewed without senior management spending enormous time preparing for it
Decisions taken in management meetings are acted upon
Objective business review from single source of data
Build a culture of transparency, accountability and performance
Easy, Cost Effective and Ready to get started
User-friendly Interfaces
Pre-configured Dashboards and Analysis covering Underwriting, Claims, Re-Insurance, Operational Performance, Financial, Brokers, Garages, Branches and TPAs
Pre-configured Dossiers with Key Performance Indicators specific for the Insurance industry
Production Performance views with Budget and Last year information
Integrates to leading Core Insurance and Financial applications
Web based, zero footprint application enabling ‘anywhere, anytime’ usage
Android and iPad support on management functions
Task management on mobile phones
Data warehouses covering all aspects of the Insurance business pre-loaded
Tasks and Activities integrate to Outlook and Lotus Notes