Public sector organizations today face the same challenge as those in the private sector — the need do more with less. Citizens judge and evaluate government activities in a variety of ways, but the acid test of how well a government is performing is the degree to which citizens gain benefits from the spending and regulatory activities.
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Overview
The Ibhar solution assists governments to pay closer attention to getting better results from existing funds.
With IbharCPM Governments can introduce performance-based management and budgeting to achieve four main objectives
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- To improve overall efficiency
- To improve decision making in the budgeting process
- To improve transparency and accountability
- To achieve cost savings
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Performance management involves defining key priorities, measuring progress toward goals and analyzing and communicating results to stakeholders. For a performance-oriented organization to function successfully, it must track key performance indicators and monitor such wide-ranging issues as program effectiveness, financial accountability, cost, efficiency and capital planning.
In the past, these tasks would have been prohibitively time-consuming, given the paper-based processes and legacy IT systems most public organizations must use. However today by using Ibhar solutions performance management in government and public enterprises is made simple, efficient and effective.
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Offering
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Plan, Review Schemes and Projects Progress of Schemes and Projects can be reviewed on an as and when required basis or during a structured periodic review. Issues affecting the progress are documented with relevant documentation and support of photographs showing progress. Decisions taken are communicated and recorded with the ability to review these decisions in the next review.
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Monitoring Outcomes and Performance of Processes Based on the Measurement processes and Metrics defined at Local and Distributed levels, progress and performance can be monitored.
The ability to relate outcomes and performance to commentaries of personnel enable officers with a clear understanding of issues that are impediments to the success of an objective. Focus on Leading indicators would enable officers to arrest issues before they result in stoppages of work or risk the deliverable of an outcome.
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Continuous Improvement Small improvements continuously done bring about larger systemic improvements with ease. The challenge often is to facilitate new improvement ideas in getting imple-mented in a structured manner. The Ibhar solution provides a framework by which new ideas can be defined and permitted to be implemented in a structured manner. These can then be executed, tracked and implemented. Successful ideas can be documented and implemented as standard operating procedure.
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Citizens Charter Specific initiatives and metrics that would indicate adherence to the departmental “Citizens Charter” can be monitored and managed on a continual basis. Aligning Citizen Charter objectives to departmental goals and initiatives would help achieve these objectives with ease and provide the necessary citizen satisfaction scores.
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Focus on ‘on-time completion’ On-time completion can be achieved by
a) ensuring accountability is defined on a detailed plan
b) ensuring all impediments to achieving the plan are mitigated or addressed
c) by reviewing progress with key owners.
The Ibhar solution enables planning, documentation and the necessary support for reviews.
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Raise Visibility and Accountability Since accountability is defined with each initiative, measure and outcome the Perfor-mance management approach would lead to improved accountability and visibility not just internally within the department or agency but to citizens and external departments.
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