Offering
| Complaint Management | Log complaints from a customer and assign them to service engineers based on skill, existing commitments and location. |
| Installed Base | Track, maintain, and monitor accurate, detailed information about the installed base of products at various customer sites. |
| Warranty and AMC Tracking | Manage preventive maintenance and Annual Maintenance to reduce failures, extend product life, and ensure consistent performance. |
| Spares Stock Management | Ensuring adequate stock of spares with the Service Executives or in warehouses with close proximity to locations with higher customer population. |
| Service Team Reviews | can be conducted, decisions made, action plans defined and tracked for completion. |
| Performance Management | functions are enabled with Service Metrics and Scorecards. |
| Business Intelligence and Analytics | Provide rich visualization using dashboards with charting and multi- dimensional analysis tools. |
Key Benefits
Increase efficiency of field service team by enabling them manage their calls through from a single window
Better capability for managers to handle larger service teams with using exceptions on key performance parameters
Build clearly defined workflows and escalation mechanisms that focus on providing service on time to customer independent of resource availability
Improved responsiveness at reduced costs associated with maintenance programs by automatically generating and scheduling calls
Improved decision making capability with Analytics using accurate service records on customers and products
Service Performance Management empowers organizations in tracking issues, manage turn around time, maintenance contracts and service levels ensuring high customer satisfaction.
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Set benchmarks and goals Define action plans, track progress and achieve business objectives[divider][space height=”8″]
Review performance systematically across all members and teams anytime
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Provide direction and manage performance by correlating information, activity and service data[divider][space height=”8″]
Reward, Motivate and Retain talent and align rewards to performance
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Use Business Intelligence and Analytics to make informed decisions[divider]
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Offering
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Complaint Management Log complaints frome a customer and assign them to service engineers based on skill, existing commitments and location.Installed Base
Track, maintain, and monitor accurate, detailed information about the installed base of products at various customer sites.
Warranty and AMC Tracking
Manage preventive maintenance and Annual Maintenance to reduce failures, extend product life, and ensure consistent performance.
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[column col=”1/2″]
Spares Stock Management Ensuring adequate stock of spares with the Service Executives or in warehouses with close proximity to locations with higher customer population.
Service Team Reviews can be conducted, decisions made, action plans defined and tracked for completion.
Performance Management functions are enabled with Service Metrics and Scorecards.
Business Intelligence and Analytics Provide rich visualization using dashboards with charting and multi- dimensional analysis tools.
[/column]
Key Benefits
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Increase efficiency of field service team by enabling them manage their calls through from a single window
Better capability for managers to handle larger service teams with using exceptions on key performance parameters
Build clearly defined workflows and escalation mechanisms that focus on providing service on time to customer independent of resource availability
Improved responsiveness at reduced costs associated with maintenance programs by automatically generating and scheduling calls
Improved decision making capability with Analytics using accurate service records on customers and products
[/list]