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Harness
the resources provided in this section to address your specific management
challenges. Our consultants have prepared the white papers and case
studies with rich experience in sales, marketing and enterprise solutions
implementations. This section would be constantly updated to ensure
relevance to the business and industry trends and challenges.
Corporate
Performance Management Solutions
The
specific objectives of this article include:
Is CRM Effective?
This article explains what's going wrong, describes some
successes and distils the key learning. Its aim is to assist general managers
to re-focus their institutions' CRM initiatives to realize their full
potential.
Employee satisfaction leads to better Customer Management
The specific objectives of this article are:
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To review and provide a critique on the literature on customer retention
and employee satisfaction
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To consider appropriate strategies for improving customer retention
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To examine the relationship between customer retention and employee
satisfaction
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To identify major potential areas for future research
Managing Risks and Issues of people during Project Lifecycle
The objective of this document is to enlighten a business
partner on the human side of implementing Ibhar Sales Empowerment solutions.
The document would enable a business partner appreciate the risks of not
putting people and process before technology.
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