Products - Ibhar RPM - Ibhar Service
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Ibhar Service
Ibhar Service provides a comprehensive solution that helps organizations manage their Service Management processes. Ibhar Service provides a solution that unifies, streamlines, and optimizes the entire service process. As part of an integrated service suite, Ibhar provides complete management of each customer request for service, including allocating, scheduling, and dispatching the right people and resources.
Key Modules
Complaint Management
Log complaints and issues for a customer and assign them to service engineers based on skill, existing commitments and location.
Installed Base
Your customer base is one of your most valuable assets. Ibhar Service makes it easier to protect and manage this asset by enabling you to automatically track, maintain, and monitor accurate, detailed information about your installed base, from initial order through ongoing maintenance.
Warranty and AMC Tracking
Service organizations regularly leverage preventive maintenance or Annual Maintenance to reduce failures, extend product life, and ensure consistent performance. Annual maintenance programs can yield high margins for the service provider because requests are known in advance and can be scheduled in a way that minimizes costs. When managed effectively, annual maintenance programs can have a significant impact on customer loyalty, renewal rates, and repeat purchases. By tracking every installed product down to the component level, Ibhar Service makes it possible for you to provide better preventive maintenance throughout a product’s life.
Spares Stock Management
Access to spares can greatly enhance the turn around time for complaint resolution. The application helps in ensuring adequate stock of spares with the Service Executives or in warehouses with close proximity to locations with higher customer population.
Knowledge Base Management
An automated gathering of the common issues and the resolution methods adopted ensures that Service Executives have ready access to knowledge for offering solutions.
Multi-Dimensional Analysis and Reporting
A series of out-of-the-box reports and analyses offer a quick startup. Specific reporting requirements are customized to offer a complete fit to the business processes.
Enterprise Integration with Back-Office systems
To leverage existing investments in Back-office applications such as ERP systems, Ibhar offers integration to create seamless transition for processes such as product dispatch to installation and AMC to finance.
Offline Usage for Occasionally connected users
Service Executives often can be located closer to customers and hence require application access. Ibhar Service provides users offline usage capability to use the application and then synchronize with the enterprise databases.
BlackBerry Solution